Knotty Tie Co. has very high quality standards, but if by some chance there are manufacturing defects, errors, or quality issues with the item you have received, we may be able to remake those items for you on a case-by-case basis. If there was a problem with your order, please contact us with photos of the issue to and we'll do our best to make things right as quickly as possible.
Custom & made to order items:
We do not offer returns or issue refunds for custom orders with custom designed patterns, colors or sizes because they are made to suit your specific needs. We ask all customers to ensure the details of the order are correct prior to checkout and that custom colors are ensured to meet specifications either by ordering a physical swatch of the print or by using our ColorMatch chart, which comes with a color match guarantee.
If you purchased an in-stock item from our website or brick and mortar store you may return these items for a refund or exchange within 30 days, so long as they are unworn and in their original packaging. We do not provide pre-paid return shipping for in-stock ties purchased online.